““Learn from yesterday, live for today, hope for tomorrow. The important thing is not to stop questioning.””
Stephen Hall - Agile Service Managemen t Consultant and Contractor
EDUCATION
ITIL V4 MANAGING PROFESSIONAL
Strategist - Direct, Plan & Improve
Specialist - High Velocity IT
Specialist - Drive Stakeholder Value
Specialist - Create, Deliver & Support
IT SERVICE MANAGEMENT
ITIL V3 Expert
Infrastructure Management
Managing Quality of Services
Configuration Management Practitioner
DEV/OPS AGILE
Certified Scrum Master
Certified Agile Service Manager
PUBLIC SECTOR MANAGEMENT
Post-Graduate Diploma
SCIENCE/PSYCHOLOGY
Post Graduate Diploma (Otago)
Bachelor of Science (Otago)
Expertise
· Business Strategy & Planning
· Business Transformation
· Agility & Service Improvement
· Enterprise Service Management
ITSM Toolset Implementations
· IT Strategic & Operational Governance
· Service Strategy & Design
· Delivering Stakeholder Value
· Service Transition & Operations
· Product Management & Ownership
· IT Service Management Practices
Skills
Communication
· Leadership & Team Building
· Innovation & Agility
· Teamwork & Collaboration
· Decision-Making
· Problem-Solving
· Resilient, Adaptable & Flexible
· Organisation & Prioritisation
· Thrives Under Pressure
Escarpment Track - Kapiti Coast
“Our system of make-and-inspect, which if applied to making toast would be expressed: “You burn, I’ll scrape.””
