Over the last few weeks I have spent time endeavouring
to get my rights from retailers, and today I get to pick up a brand new iPOD and a laptop with repaired laptop. In fairness Noel Leeming have only made one phone call in repairing two laptops, but this appears to have more to do with HP as the laptop manufacturer than any understanding on the part of Noel Leeming. Dick Smith Electronics meanwhile have taken five weeks to establish that there was a manufacturing fault, and provide a replacement unit. This definitely appears to have more to do with Apple than Dick Smith, it certainly appears they have a policy of dig in and hope the consumer gives up.
I know they want you to buy a new one rather than bother with the effort of getting a repair, certainly a Dick Smith employee indicated to me they make it difficult (and that was when I was turning down his offer of an extended warranty). So I'm pleased I got my rights under the Consumer Guarantees Act and yet again have demonstrated that the "it's out of warranty" argument is not relevant if you sold a faulty product in the first place. I'm going to enjoy marching in to both stores this morning with that "I told you so" look on my face.
