Well one good thing came out of recently taking laptops for repair, that is on both occasions HP repaired the laptops without issues even though the retailer thought they might not. But I am always impressed when you get more than you bargained for, because HP also fixed without being asked a problem with thee hinge and the battery department case. The hinge was a problem that occurred through normal use and the battery department was never quite right from when the laptop was new. Still you unfortunately expect these days that suppliers will do the bare minimum they have to do to get rid of you. So excellent work HP - the laptop looks like it is new and the faults it had are at least for now restored to an as new status. This is how it should be really, but it is still great to see it happen.
