On checking out of the hotel I was advised no breakfast was recorded for either day I stayed at the hotel, I confessed however that I had had breakfast on both days. The second day had no doubt not yet reached the check out people, so I have no doubt if I hadn't paid they'd have sent me a letter asking for the payment for the breakfast. The first it seems wasn't recorded, I have to suspect now the form that I was told didn't need to be completed actually triggers the bill. I can only conclude the waiter mistook me for someone who didn't have to pay. Either way one slip led to poor service and to a bill not being generated.
I have to say check out didn't pick up on the queue I wasn't happy, and still made me pay the full price for the breakfast they didn't know I had and knew I wasn't happy about. Remarjkably the customer survey form turned up and I told them again I wasn't happy without specifically telling them what had happened. I got a letter from the manager saying he would make sire it didn't happen again even though he hadn't been told what happened. It seems these hotels are generally very good at following set procedues but they're not quite sure what to do when something goes wrong. The hotel manager didn't care about me as a customer, he was just sent out a standard apology letter as if that would somehow make amends. Funnily enough the breakfast incident itself would never have made me consider not staying at the hotel again, but the manager following up in such a robotic way might just might.
