At Xmas I got an Akai blender as a Xmas present but on unpacking it and trying to assemble it, there appeared to be a part missing. Several family members tried to see if they could fix it but everyone thought there was a piece missing. Unfortunately there were no instructions to be found in the package or on the internet so it was difficult to work out what exactly was missing.The blender didn't get any use on Xmas day and given it was a present it wasn't even sure that the retailer would accept a return.
I rang the manufacturers help number that was on the box but they couldn't help at all, they pointed me back to The Warehouse. On Boxing Day I returned the blender to the Warehouse and they couldn't see what was wrong with it either. Fortunately they did replace it and I took the new blender home. constructed it and started using it.
Month went by when somehow a screwed part came lose and the blender fell into its component parts, with contents all over the kitchen bench. Once cleaned up I constructed it again and lo and behold it looked like there was a part missing in just te same way it had a Xmas. This time I had the advantage of knowing there wasn't actually a part missing, but something must give that appearance. It turned out one part was easily put in upside down, it looked like it went in that way but the result was you couldn't put it back together.
So the first blender was never broken, the retailer took it back unnecessarily and the manufacturer got it back and no doubt wondered ho anyone put it together the wrong way. All could have been avoided with simple instructions showing how it should work although as is the way with these things, once you know you cant see how it can be done any other way. That's no doubt why no instructions are included.
