Just under two years ago I had a new kitchen installed. These days that means you go off to a place that specialises in kitchens, and you pick what you want from a catalogue. They have the ability to use computers now to mock up the look and feel of the kitchen, so you have pretty free hand in designing it how you want to fit the space you have available. I have to say this process went pretty well, the firm Kitchen Studios were very helpful and once we had decided what we wanted, they arranged for it to be installed by a builder within a few weeks.
The Parmeco induction hobbs failed last week in the middle of cooking a meal, it wasn't the first time it had happened but it had always been able to be recovered by a reboot, that is turning the power off and on. Now I did this without thinking which with hindsight is odd because it it had been a PC doing that I'd have immediately suspected overheating was the cause. But truth is I didn't even advise Kitchen Studios as it was a minor inconvenience. Once it failed I rang up to find who the accredited repair firm was, and was pleasantly surprised to find I was still under warranty.
About a week has gone past and finally the electrician arrives, I'm hoping to save me form Microwave meals. But it turns out the instructions weren't passed on correctly and he needs to take the Hobbs away and it will take a few more days. What he does reveal though is that there was no venting in the bench to let the heat dissipate from inside the hobbs. So I was happy with the original job but now know they didn't do their job perfectly. As a customer I'm feeling inconvenienced but if they fix it next week and put the proper venting in, I imagine it will just be one of those things. Now to wait and see if we have a happy or grumpy customer this time next week.
