“If you can’t describe what you are doing as a process, you don’t know what you’re doing.”

— W.Edwards Deming

“It is not enough to do your best; you must know what to do, and then do your best.
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— W.Edwards Deming
“Rational behavior requires theory. Reactive behavior requires only reflex action.
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— W.Edwards Deming
“Stamping out fires is a lot of fun, but it is only putting things back the way they were”
— W.Edwards Deming
“Managing by results is like looking in the rear-view mirror.”
— W.Edwards Deming
“A leader is a coach, not a judge.”
— W.Edwards Deming
“We should work on our processes, not the outcome of our processes.”
— W.Edwards Deming
“Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.”
— W.Edwards Deming
“Improve quality, you automatically improve productivity.”
— W.Edwards Deming