Starting a Service Catalogue

The idea behind service management is that the job of IT is no longer keep itself solely occupied looking after servers, networks and applications. Business processes in many cases can no longer go back to any paper based process, the automated process is now the way the business works. Equally the IT department can no longer spend the day looking at machines and software code,  If the business doesn't understand the contribution IT makes to business process and services, then it can't be responsive to the changing business world, look to rationalise technology to get best bang for the business buck. If you have four busines untis that are running their own financial systems, you might want to suggest that they would get better value for money using a common system.